Persimmon.life, Inc. (“Persimmon,” “we,” “us,” or “our”) operates the website located at persimmon.life and other related websites and mobile applications with links to these Terms of Use (collectively referred to as the “Site”). We offer an online technology platform that enables our members (“Members”) to report their health history and engage healthcare professionals (“Healthcare Professionals”) to obtain specific medical and healthcare services (“Services”). By accessing and using the Site or the Services, you agree to be bound by these Terms of Use, our Privacy Policy, our Health Information Privacy Practices, and all other terms and policies that appear on the Site. If you do not wish to be bound by any of these Terms of Use, you may not use the Site or the Services, and we advise that you please exit our website now.
IMPORTANT NOTICE: THESE TERMS OF USE CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER. PLEASE READ THE PROVISIONS BELOW CAREFULLY. BY AGREEING TO THESE TERMS OF USE YOU AGREE TO BINDING INDIVIDUAL ARBITRATION AS SET FORTH IN SECTION 22 BELOW UNLESS YOU OPT-OUT WITHIN 30 DAYS
The Healthcare Professionals who deliver Services through Persimmon are not employees of Persimmon, but independent professionals practicing independently or within a group of independently owned professional practices and are referred to as “Persimmon Professionals.” Persimmon solely facilitates access to healthcare services by independent healthcare professionals and assumes no responsibility for the clinical decisions, actions, or inactions of these professionals. Persimmon is not liable for any outcomes resulting from clinical services provided by Persimmon Professionals.
PERSIMMON IS A SOFTWARE PLATFORM AND DOES NOT PRACTICE MEDICINE OR ANY OTHER LICENSED PROFESSION. PERSIMMON DOES NOT OVERSEE THE PRACTICE OF MEDICINE OR ANY LICENSED PROFESSION BY HEALTHCARE PROFESSIONALS, EACH OF WHOM IS RESPONSIBLE FOR HIS OR HER SERVICES AND COMPLIANCE WITH THE REQUIREMENTS APPLICABLE TO HIS OR HER PROFESSION AND LICENSE.
Persimmon may support the delivery of Services by Healthcare Professionals at locations affiliated with and operated by third parties who license the use of such locations to Persimmon and/or Healthcare Professionals for the delivery of the Services. By using the Services, you acknowledge and agree that any third-party providers of space or support services, including any of their past, present, or future affiliates or subsidiaries and their respective officers, directors, incorporators, members, partners, owners, agents, franchisors, management, controlling parties, entities under common control, vendors, service providers, attorneys, employees, or representatives (all of all of whom are third-party beneficiaries of these Terms of Use and are collectively referred to as the “Space Providers”), are not responsible for, and disclaim any liability for, the clinical, operational, or any other aspects of the Services or any other acts or omissions of Persimmon or Healthcare Professionals.
By using the Services, you consent to receiving medical aesthetic services through a mobile medical platform and acknowledge the unique aspects of such care, including potential limitations compared to in-person consultations at a traditional healthcare facility. You may be asked to participate in a telehealth consultation to obtain a medical clearance. Telehealth involves the use of secure video and audio technology to conduct your evaluation. Your provider will communicate with you remotely to discuss your medical history, review your condition, and determine your appropriateness for the procedure. Telehealth is different from an in-person consultation, as the provider will not be able to perform hands-on assessments. This means there are inherent limitations to the Services, such as an inability to assess your condition as comprehensively without a physical examination. There is a risk that a condition may be missed due to the limitations of remote assessment. Telehealth is not suitable for all medical conditions. Your provider may recommend an in-person visit if they determine it is necessary for your health and safety.
Your participation in telehealth is voluntary. You have the right to refuse telehealth services or withdraw your consent at any time without affecting your right to future care or benefits. You may request an in-person consultation at any time.
None of the Site content (other than information you receive from Healthcare Professionals) should be considered medical advice or an endorsement, representation, or warranty that any particular medication or treatment is safe, appropriate, or effective for you.
When you register on the Site, you will create an account (“Account”) by entering your name, email address, password, and certain other information (collectively “Account Information”). You are responsible for maintaining the confidentiality of your Account Information and for all activities that occur under your Account. You may not transfer or share your Account Information or create multiple Accounts. Persimmon reserves the right to take necessary action regarding the security of your Account Information. You may not use anyone else's account at any time.
Persimmon grants you a limited, non-exclusive, non-transferable right to access the Site and use the Services solely for your personal non-commercial use and only as permitted under these Terms of Use.
Persimmon reserves the right to refuse or cancel Services to any Member at its discretion, particularly if such action is deemed necessary to comply with legal, safety, or professional standards.
You agree not to impersonate any person or entity or misrepresent your affiliation with a person or entity, violate any local, state, national, or international law, reverse engineer or disassemble the Site, distribute viruses, or otherwise misuse the Site and the Services. Persimmon is not responsible for any interactions with Healthcare Professionals that are not conducted through or within the Site. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site except as generally and ordinarily permitted through the Site according to these Terms of Use**.**
You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time of your transaction. By providing Persimmon with your credit card information, you authorize us to invoice your account for all fees due and payable to Persimmon. A missed appointment fee may apply for appointments not canceled at least 48 hours in advance.
You may deactivate your Account and end your registration at any time by contacting us, at which time Persimmon will process the termination. Persimmon may suspend or terminate your use of the Site and Services for any reason at any time.
Persimmon may revise these Terms of Use periodically, and changes are effective immediately upon posting on the Site. Continued use of the Site following posted revisions constitutes acceptance of those changes.
Use of the Site or Services is at your sole risk. The Site and Services are provided on an “as is” and “as available” basis. TO THE EXTENT PERMITTED BY APPLICABLE LAW, PERSIMMON EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, TITLE, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA, AND SYSTEM INTEGRATION. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM PERSIMMON OR THOROUGH THIS WEBSITE WILL CREATE A WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, PERSIMMON, ANY AFFILIATED COMPANY ENTITY, THEIR PROCESSORS, PROVIDERS, LICENSORS (AND THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, AGENTS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND REPRESENTATIVES) (COLLECTIVELY “PERSIMMON PARTIES”) DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, OR CORRECT; THAT THIS WEBSITE WILL MEET YOUR REQUIREMENTS; THAT THIS WEBSITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THIS WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS WEBSITE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD
Persimmon does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third-party through this website or any hyperlinked website or service, or featured in any banner or other advertising, and Persimmon will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.
YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL PERSIMMON PROFESSIONALS OR THEIR RESPECTIVE SHAREHOLDERS, OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS, OR ANY SPACE PROVIDERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE.
The Site user’s sole remedy for dissatisfaction with the Site or the Services is to stop using the Site or Services. You agree that under no circumstance shall any of the Persimmon Parties be liable for any damage resulting from your use or inability to use the Site or materials on the Site.
Persimmon and Persimmon Professionals make no guarantees regarding the aesthetic outcomes of any treatments, as results can vary based on individual conditions and response to treatment. Liability for unsatisfactory aesthetic results is expressly disclaimed to the extent permitted by law.
WE WILL NOT BE LIABLE FOR ANY INFORMATION, SOFTWARE, OR LINKS FOUND AT ANY OTHER WEBSITE, INTERNET LOCATION, OR SOURCE OF INFORMATION, NOR FOR YOUR USE OF SUCH INFORMATION, SOFTWARE OR LINKS, NOR FOR THE ACTS OR OMISSIONS OF ANY SUCH WEBSITES OR THEIR RESPECTIVE OPERATORS.
By visiting this website, you agree to indemnify and hold harmless Persimmon, Persimmon Professionals, and any Space Providers from all claims, actions, demands, liabilities, judgments, settlements, costs, losses, damages, tax assessments, penalties, interest and expenses (including, without limitation, reasonable attorneys’ fees) arising out of any direct, indirect, incidental, consequential, special, exemplary, punitive or any other claim you may incur in connection with your use of the Site or the Services, your misuse of the Site or the Services, violation of these Terms, or any unlawful activities conducted on the Site or during use of the Services, including, without limitation, any claims for defamation, violation of publicity or privacy, copyright or trademark infringement resulting from your submissions of any content, tagged content or other materials, any economic harm, lost profits, damages to business, data or computer systems, or any damages resulting from reliance on any content or resulting from any interruptions, work stoppages, computer failures, deletion of files, errors, omissions, inaccuracies, defects, viruses, delays or mistakes of any kind, even if you have previously advised company of the possibility of such claim. You agree to indemnify, defend and hold harmless Persimmon, Persimmon Professionals, Space Providers and their respective shareholders, officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claims, actions, demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees (“Claims”), resulting from, or alleged to result from, your violation of these Terms of Use.
Our Services are not appropriate for all individuals, and certain health conditions may be contra-indications for the use of medical aesthetic treatments. Members must disclose relevant health history, and Persimmon reserves the right to refuse services when contraindications are identified.
Medical records generated from the Services are maintained on behalf of Persimmon Professionals in compliance with federal and state laws. Members may request access to their medical records as required by law, and Persimmon will facilitate such requests solely for records generated within the Site.
Persimmon is required to comply with healthcare privacy laws and maintain safeguards to protect the security of your health information. Communications may include appointment reminders, service announcements, and privacy notices. By agreeing to these Terms, you consent to receive such Communications.
Persimmon makes no representation that the Site and Services are available for use in locations outside the United States or all states within the U.S.
All Health Professionals providing licensed clinical services on the Site hold professional licenses in the states where they practice.
The Site and its contents are owned by Persimmon or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms of Use permit you to use the Site for personal, non-commercial use only. You are not authorized to use any such Marks without the express written permission of Persimmon. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.
Persimmon names and logos and all related product and service names, design marks, and slogans are the trademarks of Persimmon. All rights are reserved. You are not authorized to use any Persimmon name or mark in any advertisement, publicity, or in any other commercial manner without prior written consent of persimmon. All other trademarks appearing on the website are the property of their respective owners
Persimmon is required to comply with federal healthcare privacy and security laws and maintain safeguards to protect the security of your health information. Additionally, the information you provide to your Healthcare Professional during a medical consultation is legally confidential, except for certain legal exceptions as more fully described in our Notice of Health Information Privacy Practices and Privacy Policy. We devote considerable effort toward ensuring that your personal information is secure. Information regarding our use of health and other personal information is provided in our Notice of Health Information Privacy Practices and Privacy Policy.
As part of providing you with the Services, we may need to provide you with certain communications such as appointment reminders, service announcements, privacy notices, administrative messages and other communications about the Services (“Communications”). These Communications are considered part of the Services and your Account.
You understand that by checking the “agree” box for these Terms of Use and/or any other forms presented to you on the Site you are agreeing to these Terms of Use and that such action constitutes a legal signature. You agree that we may send to you Communications through electronic means including, but not limited to, (1) by email, using the address that you provided to us during registration, (2) simple messaging service (“SMS”) text message to the mobile number you provided us during registration (“SMS Messages”),
(3) push notifications on your tablet or mobile device, or (4) by posting Communications on the Site. The delivery of any Communications from us is effective when sent by us, regardless of whether you read the Communication. You can withdraw your consent to receive Communications by deactivating your Account. While secure electronic messaging is always preferred to insecure email, under certain circumstances, insecure email communication containing personal health information may take place between you and Persimmon. Persimmon cannot ensure the security or confidentiality of messages sent by email. Information relating to your care, including clinical notes and medical records, is stored on secure, encrypted servers maintained by Persimmon.
The number of SMS Messages we send as part of our Communications will depend on the frequency of your use of the Services.
Persimmon.Life SMS Marketing Program ("Program") provides updates and promotional offers directly to your mobile device. Messages are delivered via SMS and may include reminders, special promotions, and wellness tips. By opting into the Program, you agree to receive these types of messages from Persimmon.
Message frequency varies. You may receive multiple messages per week based on the nature of your interaction with Persimmon.
Message and data rates may apply. Charges are based on your mobile plan and are payable to your service provider.
To opt-out of the Program, you may text "STOP". Once you send the "STOP" message, we will send you a confirmation message to inform you that you have been successfully unsubscribed. After this, you will no longer receive SMS messages from us.
For help, text "HELP" to [short code], or contact our customer care team via email at support@persimmon.life. We are here to assist you with any questions or issues related to our SMS Program.
Your opt-in consent will not be shared with any third parties, except those who handle the messaging service on behalf of Persimmon. We do not share opt-in consent data for marketing purposes. Your privacy and consent are protected in compliance with carrier requirements.
All matters relating to the Site, the Services, and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non- contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction).
Subject to the arbitration provisions in these Terms of Use, any legal suit, action, or proceeding arising out of, or related to, these Terms of Use, the Site or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, in each case located in the City and County of San Francisco, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
This Arbitration and Class Action Waiver Section governs all Disputes between you, Persimmon, and the third-party beneficiaries specified below. The term “Disputes” is to be given the broadest possible meaning that will be enforced and means any dispute, claim, or controversy of any kind between you, Persimmon, and/or the third-party beneficiaries, including Space Providers, that arise out of or in any way relate to (1) your access to or use of the Site or the Services; (2) your presence at or in any space provided by a Space Provider to receive the Services; and/or (3) these Terms of Use, including the breach, termination, enforcement, or interpretation thereof or the validity, enforceability or scope of this Arbitration and Class Action Waiver Section (with the exception of the Class Action Waiver clause below), whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory. The term “Disputes” includes claims that arose or accrued before you assented to this Agreement. Any Dispute shall be resolved by binding individual arbitration as outlined below, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). Without limiting the preceding sentence, you will also have the right to litigate any other Dispute if you provide Persimmon with written notice of your desire to do so by email at help@persimmon.life within thirty (30) days following the date you first agree to these Terms of Use (such notice, an “Arbitration Opt-out Notice”).
If you don’t provide Persimmon with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth in clauses (i) and (ii) above. The exclusive jurisdiction and venue of any IP Protection Action or, if you timely provide Persimmon with an Arbitration Opt-out Notice, will be the state and federal courts located in the Northern District of California and each of the parties hereto waives any objection to jurisdiction and venue in such courts. Unless you timely provide Persimmon with an Arbitration Opt-out Notice, you acknowledge and agree that you and Persimmon are each waiving the right to a trial by jury. By agreeing to arbitration, you and Persimmon waive the right to a jury trial or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Persimmon otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this Arbitration and Class Action Waiver Section will be deemed void. Except as provided in the preceding sentence, this Arbitration and Class Action Waiver Section will survive any termination of these Terms.
Class Action Waiver. PLEASE READ THIS SECTION CAREFULLY—IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS. Any disputes, claims or controversies, whether in arbitration or court, will be conducted only on an individual basis and not on behalf of, or as part of, any purported class, consolidated, representative or private attorney general proceeding. You further agree that you shall not participate in any class, consolidated, representative or private attorney general proceeding (existing or future) brought by any third party involving a Dispute. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that arbitration can proceed on a class basis, then the disputes, claims or controversies will not be subject to arbitration and must be litigated. The terms of this provision will be binding on you, your heirs, successors, and assigns.
The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this Arbitration and Class Action Waiver Section. The Federal Arbitration Act will govern the interpretation and enforcement of this Section.
A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
Unless you and Persimmon otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $ 5,000, then the arbitration will be conducted solely on the basis of the documents that you and Persimmon submit to the arbitrator, unless you request a hearing, or the arbitrator determines that a hearing is necessary. If your claim exceeds $ 5,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the “Limitation on Liability” section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Persimmon will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys’ fees and expenses if it prevails in arbitration.
Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $25,000, Persimmon will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
Notwithstanding the provisions of the “Right to Modify” section above, if the Company changes this Arbitration and Class Action Waiver Section after the date you first accepted these Terms of Use (or accepted any subsequent changes to these Terms of Use), you may reject any such change by sending us written notice (including by email to help@persimmon.life) within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of Persimmon’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Persimmon in accordance with the provisions of this Arbitration and Class Action Waiver Section as of the date you first accepted these Terms of Use (or accepted any subsequent changes to these Terms of Use).
To the fullest extent permitted by applicable law, this arbitration provision and class action waiver shall be enforceable by any affiliated entities, Space Providers, any third-party providers of support services, or other commercial affiliates as third-party beneficiaries of this Agreement, and each such beneficiary shall be entitled to enforce the terms of this provision in connection with any dispute arising under this Agreement.
Any cause of action related to these Terms of Use must be commenced within one year after the cause of action accrues.
No waiver by Persimmon of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Persimmon to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
Persimmon devotes considerable effort to optimizing signal strength and diagnosis deficiencies but is not responsible for the internet or data bandwidth and signal of your mobile device.
Please send any questions or report any violations of these Terms of Use to help@persimmon.life
Sale starts at 8am PST on 11/20/2024 and is extended until 11:59pm PT on 12/08/2024; bookings and purchases made outside of this time do not qualify for sale pricing. Cancellations for the purpose of the sale may incur a $50 rescheduling fee. 30% off tox applies to full standard pricing for all customers. 20% off microneedling, filler, and PRP treatments applies to Plus member pricing for all customers. There is no limit on the number of sale purchases made. Any sale SmartTox purchase will receive a free gift of Neocutis Cleanse while supplies last; limit 1/customer. Doorbuster + Black Friday bonus gifts with purchase will not be shown at checkout but will be fulfilled and shipped to the customer address on file for qualifying customers. All treatments are for self-use only. All tox units and filler syringes purchased apply to single-treatment only, unused units and syringes do not roll over and are not eligible for refund. Additional units and syriniges beyond the sale minimum are priced at sale pricing. All sale sessions can be rescheduled at sale pricing.
By becoming a Persimmon Plus (+), you help to support your local nurse with her investment in training and inventory.
You become a Persimmon Plus (+) by agreeing to pre-pay $95 into your Persimmon Account ("Persimmon Plus (+) Account") towards your next order, yours to spend on any treatments available in your area whenever you want. You are not required to spend your Persimmon Plus (+) Account balance in any given month, and you can let your balance accrue until you want to purchase treatments or products.
In return for your support of the Persimmon Plus (+) program, you get preferential pricing of 25% off Persimmon's already great prices every time you order (i.e., you pay the Persimmon Plus (+) Price rather than the Market Price listed next to each product or service).
NOTE:
Your first payment will be transferred from your registered credit or debit card when you become a Persimmon Plus (+) and monthly payments will be transferred from your registered credit or debit card on or around that date each month that you continue being a Persimmon Plus (+) (you can change your payment date on your Account page).
By signing up to be a Persimmon Plus (+) — either by purchasing our introductory offer or through other means — you authorize Persimmon.life to make recurring periodic charges to your card, as described above, without further authorization from you until you cancel your Persimmon Plus (+) membership.
If you register more than one credit or debit card with Persimmon and we are unable to charge your default card, we will next attempt to charge your other registered card(s). By registering more than one card with Persimmon, you authorize this practice.
If you place an order that totals more than the balance in your Account, then we will charge your registered debit/credit card for the difference.
There is no obligation to order whatsoever. You decide when you want to order (if at all) and what you want to order.
Promotions, including discount vouchers, are only redeemable against the standard price, not the Persimmon Plus (+) price, unless otherwise stated. Promotional funds may not be applied towards a monthly Persimmon Plus (+) payment.
There is no Persimmon Plus (+) discount when buying a gift card and Persimmon Plus (+) funds may not be applied to buying a gift card.
Your participation as a Persimmon Plus (+) entitles you only to the benefits listed in these Terms and Conditions.
You may cancel your Persimmon Plus (+) Account at any time by visiting the Persimmon ' My Profile' section of your Account page, or emailing us a help@persimmon.life. Your remaining balance will be refunded. However, if you have already spent your balance on a treatment or product purchase on our website, that amount is not eligible for a refund.
If you cancel your Persimmon Plus (+) account, you will no longer be entitled to Persimmon Plus (+) privileges like preferential pricing and other Persimmon Plus (+)-only offers.
Your privacy is important to Persimmon, so we’ve developed this Privacy Policy to explain how we use your personal information. When we use the term “personal information” in this Privacy Policy, we mean information about you that is personally identifiable to you.
Before we explain how we use your personal information, we need to explain a little about Persimmon’s legal organization because it affects how we use your personal information. As further described in our Terms of Use, we (meaning Persimmon.life, Inc.) operate the Site. An independent group of affiliated medical practices (“Persimmon Professionals”) provides the Healthcare Professionals who treat Members on the Site. Both Persimmon Professionals and Persimmon.life, Inc. may use and disclose your personal information collected through the Site, but how they use and disclose that information depends on whether it is health information or another type of personal information.
We believe that your health information should have heightened privacy protections, which is also required by federal and state laws. All collection, use, and disclosure of your health information through the Site is governed by Persimmon’ Notice of Health Information Privacy Practices.
When you register on the Site, you are required to create an account (“Account”) by entering information by which you may be personally identified, such as your name, email address, password and certain other information collected by Persimmon (collectively “Account Information”). When you create an Account and log in to the Site using your Account Information, you access a secure patient portal. We treat all information that you provide when creating an Account, booking an appointment and in the patient portal as health information under Persimmon’ Notice of Health Information Privacy Practices. That means if we need to collect, use, or disclose that health information for any reason, we follow the Notice of Health Information Privacy Practices. Please review the Notice of Health Information Privacy Practices for more information on how we protect your health information and your rights under applicable laws.
This Privacy Policy explains how we collect, use, disclose and share your other personal information (“Personal Information”) that is not health information. By using the Site, you agree that we can collect and use your Personal Information as described in this Privacy Policy. If you do not agree, please do not use the Site.
The Personal Information we collect or maintain may include:
Site Activity Information. We track certain actions you take on the Site such as the content of searches performed on the Site and information that you enter into the Site (e.g. your name and email address when signing up for an email newsletter, requesting more information about us and our Services, etc.).
Access Device and Browser Information. When you access the Site from a computer or other device, we may collect information from that device, such as your Internet protocol address, browser type, connection speed, device model, operating system version, and access times.
Cookies. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Site and Services easier to use, to make our advertising better, and to protect both you and Persimmon. For more information about our use of Cookies and to opt out of performance, functionality, or targeting cookies please visit our cookie preference center.
Analytics Tools. We use tools such as Google Analytics and Mixpanel to help analyze how individuals use the Site. Such third parties may use Cookies, APIs, and SDKs in our services to enable them to collect and analyze user and device related data and information on our behalf. Google Analytics, and Mixpanel use Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get to improve our Site and Services. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/. CleverTap ability to use and share information it collects about your visits to the Site is restricted by the CleverTap Terms of Use located at https://clevertap.com/terms-service/ and the CleverTap Privacy Policy located at https://clevertap.com/privacy-policy
GeoLocation Data
Certain features of the Site use GPS technology to collect real-time information about the location of your device so that the Site can connect you to a Healthcare Professional who is licensed or authorized to provide Services in the state where you are located. Strictly necessary and functionality Cookies are used on our Site to support Site functionality and security. These Cookies collect crash analytics and Site activity data, as well as provide security measures. We may collect information from your mobile device or computer including the type of device used to access the Site, operating system version, and mobile device carrier. This information is used to identify and fix bugs and otherwise improve the performance of the Site. In many circumstances, the information listed above is non-personal information. For example, the information collected through Cookies may not contain any identifiable personal information. We will still treat that information as Personal Information under this Privacy Policy if (a) an applicable local law considers it to be personal information or (b) we combine it with personal information.
User Contributed Content
You may also provide information for publication or display ("Posted") on public areas of the Site (collectively, "User Contributions"). Your User Contributions are Posted and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Customer Support Information
We may also ask you for information when you report a problem with the Site. If this information contains personal information or is combined with personal information, we will treat it as Personal Information.
We may use de-identified information created by us without restriction. When we use the term “de-identified information,” we mean information that is neither used nor intended to be used to personally identify an individual.
We do not knowingly allow individuals under the age of 18 to create Accounts that allow access to our Site. Children under the age of 18 may only use the Site and Services in accordance with our Terms of Use, and any personal Information relating to those children will be health information governed by the Notice of Health Information Privacy Practices. If we learn that we have collected the personal information of a child under 18, or equivalent minimum age depending on jurisdiction, outside the above circumstances we will take steps to delete the information as soon as possible.
We may use your Personal Information for the following purposes:
We may also disclose Personal Information that we collect or you provide:
At times Persimmon may provide third parties with certain Personal Information to provide or improve our products and services, including to help us market to consumers. When we do, we require those third parties to handle it in accordance with applicable laws. Persimmon does not sell Personal Information, and Personal Information will not be shared with third parties for their marketing purposes.
This Privacy Policy applies only to information we collect through the Site. This Privacy Policy DOES NOT apply to information collected by any third party. When you click on links on the Site you may leave our Site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.
Members will be able to access, or correct their Personal Information through the Site. Requests to access, correct or delete any Personal Information may also be submitted to help@persimmon.life
At Persimmon.life, we are dedicated to maintaining the privacy and security of our clients' medical data, adhering strictly to California's medical data regulations. We retain medical data only as long as it is necessary for the purposes outlined below, taking into account the sensitive nature of the information we manage. Clients may request the deletion of their accounts through Persimmon.life’s digital platforms. However, due to the regulatory requirements surrounding medical data and the nature of our aesthetics services, there are specific circumstances under which we must retain certain types of data:
For the duration of the client's relationship with Persimmon.life, to ensure the provision of our aesthetics services. For example, account and treatment data are retained to facilitate ongoing care and service customization.
For 7 years to comply with tax and legal requirements, in accordance with California's healthcare regulations.
For periods determined necessary for ensuring safety, fraud prevention, and legal compliance. For example, we may retain records of consultations and treatments in the event of an audit or legal review. Requests for account deletion can be made by sending a request through our support channels or via email to help@persimmon.life. Following such a request, we will delete the client's account and associated data, except where retention is mandated for safety, security, fraud prevention, compliance with legal mandates, or to resolve any outstanding issues related to the account (such as disputes or claims). In cases where data retention is necessary beyond the account deletion request, Persimmon.life commits to retaining the minimum amount of data required, and for the shortest time necessary, to fulfill these obligations. For medical data not specifically mandated for extended retention by law or regulatory guidance, we aim to proceed with deletion in a manner that respects our clients' privacy while adhering to our legal and ethical obligations.
You may request deletion of your Personal Information by us, however, we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives (subject to applicable law) and we may also retain anonymous information about your use of our services. After we delete Personal Information, we may retain de-identified information and will continue to use de-identified information as permitted under this Privacy Policy.
If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including User Contributions, is governed by our terms of service.
We employ reasonable physical, electronic, and managerial security methods to help protect against unauthorized access to personal information, such as
encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us.
We will not discriminate against you for exercising any of your privacy rights under law, or as set forth in this Privacy Policy.
If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about your California privacy rights, visit our Privacy Policy for CA Residents.
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to help@persimmon.life or write us at: 1161 Valley View Drive, Healdsburg, CA 95448.
If you choose to exercise your privacy rights, you will not receive discriminatory treatment or a lesser degree of service from us.
Persimmon is required to comply with federal healthcare privacy and security laws and maintain safeguards to protect the security of your health information. Additionally, the information you provide to your Healthcare Professional during a medical consultation is legally confidential, except for certain legal exceptions as more fully described in our Notice of Health Information Privacy Practices and Privacy Policy. We devote considerable effort toward ensuring that your personal information is secure. Information regarding our use of health and other personal information is provided in our Notice of Health Information Privacy Practices and Privacy Policy.
As part of providing you with the Services, we may need to provide you with certain communications such as appointment reminders, service announcements, privacy notices, administrative messages and other communications about the Services (“Communications”). These Communications are considered part of the Services and your Account.
You understand that by checking the “agree” box for these Terms of Use and/or any other forms presented to you on the Site you are agreeing to these Terms of Use and that such action constitutes a legal signature. You agree that we may send to you Communications through electronic means including, but not limited to, (1) by email, using the address that you provided to us during registration, (2) simple messaging service (“SMS”) text message to the mobile number you provided us during registration (“SMS Messages”),
(3) push notifications on your tablet or mobile device, or (4) by posting Communications on the Site. The delivery of any Communications from us is effective when sent by us, regardless of whether you read the Communication. You can withdraw your consent to receive Communications by deactivating your Account. While secure electronic messaging is always preferred to insecure email, under certain circumstances, insecure email communication containing personal health information may take place between you and Persimmon. Persimmon cannot ensure the security or confidentiality of messages sent by email. Information relating to your care, including clinical notes and medical records, are stored on secure, encrypted servers maintained by Persimmon.
The number of SMS Messages we send as part of our Communications will depend on the frequency of your use of the Services.
Program Description
Persimmon.Life SMS Marketing Program ("Program") provides updates, promotional offers, directly to your mobile device. Messages are delivered via SMS and may include reminders, special promotions, and wellness tips. By opting into the Program, you agree to receive these types of messages from Persimmon.Life.
Message Frequency
Message frequency varies. You may receive multiple messages per week based on the nature of your interaction with Persimmon.Life.
Rates Disclosure
Message and data rates may apply. Charges are based on your mobile plan and are payable to your service provider.
STOP Keyword and Opt-Out Instructions
To opt-out of the Program, you may text "STOP". Once you send the "STOP" message, we will send you a confirmation message to inform you that you have been successfully unsubscribed. After this, you will no longer receive SMS messages from us.
HELP Keyword and Customer Support
For help, text "HELP" to [short code], or contact our customer care team via email at support@persimmon.life. We are here to assist you with any questions or issues related to our SMS Program.
Consumer Data and Opt-In Consent
Your opt-in consent will not be shared with any third parties, except those who handle the messaging service on behalf of Persimmon.Life. We do not share opt-in consent data for marketing purposes. Your privacy and consent are protected in compliance with carrier requirements.
We may change the Privacy Policy from time to time in the future. We will post any revised version of the Privacy Policy on this page. Continued use of our services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Site, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Privacy Policy, both as it exists now and as it is changed from time to time.
All capitalized terms in the Privacy Policy not defined herein shall have the meaning set forth in the Terms of Use.
If you have questions or concerns about our Privacy Practices, or would like to report a violation, please contact us by sending an email to help@persimmon.life.
The Healthcare Professionals who deliver Services through the Site practice within a group of independently owned professional practices collectively known as “Persimmon Professionals” (“us”, “we”, “our”). This Notice of Health Information Privacy Practices or “Notice” describes how Persimmon.Life, Inc. (“Persimmon”) when acting on behalf of Persimmon Professionals may use and disclose your health information and how you can access this information. Please review this Notice carefully.
We understand that information about you and your health is personal. By “health information,” we mean protected health information as defined under federal law (the Health Insurance Portability and Accountability Act, or HIPAA, and its implementing regulations) as well as your Account Information which we protect in the same way that we protect your protected health information. Not only is it our legal obligation, but it is our business imperative to ensure the confidentiality of your health information. We continuously seek to safeguard your health information through administrative, physical, and technical means, and otherwise abide by applicable federal and state laws.
The health information that we collect or maintain may include:
Your name, age, email address, username, password, and other registration information. Health information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, images of your face, and other health related information. Health information about you prepared or obtained by the Healthcare Professionals who provide clinical services through the Site such as medical and therapy records, treatment and examination notes, and other health related information. Billing information that you provide us, such as credit card information, or that we receive from a health plan, employer or other provider of healthcare benefits on your behalf.
We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and healthcare operations. Generally, we do not need your permission for these disclosures under applicable laws. Below we provide examples of those
activities, although not every use or disclosure falling within each category is listed:
Treatment – We keep a record of the health information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through the Services. We may disclose this information so that other doctors, nurses, and entities such as laboratories can meet your healthcare needs.
Payment – We document the services and supplies you receive when we are providing care to you so that you, your insurance company or another third party can pay us. We may tell your health plan about upcoming treatment or services that require prior approval by your health plan.
Health Care Operations – Health information is used to improve the services we provide, to train staff, for business management, quality assessment and improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.
We may also use and disclose your health information to:
Comply with federal, state or local laws that require disclosure.
Assist in public health activities such as tracking diseases or medical devices.
Inform authorities to protect victims of abuse or neglect.
Comply with federal and state health oversight activities such as fraud investigations.
Respond to law enforcement officials or to judicial orders, subpoenas or other processes.
Inform coroners, medical examiners and funeral directors of information necessary for them to fulfill their duties.
Facilitate organ and tissue donation or procurement.
Conduct research following internal review protocols to ensure the balancing of privacy and research needs.
Avert a serious threat to health or safety.
Assist in specialized government functions such as national security, intelligence and protective services.
Inform military and veteran authorities if you are an armed forces member (active or reserve).
Inform a correctional institution if you are an inmate.
Inform workers’ compensation carriers or your employer if you are injured at work.
Recommend treatment alternatives.
Tell you about health-related products and services.
Communicate within our organization for treatment, payment, or healthcare operations.
Communicate with other Providers, health plans, or their related entities for their treatment or payment activities, or health care operations activities relating to quality assessment and improvement, care coordination and the qualifications and training of healthcare professionals.
Provide information to other third parties with whom we do business, such as a record storage provider. However, you should know that in these situations, we require third parties to provide us with assurances that they will safeguard your information.
We may also use or disclose your personal or health information for operational purposes. For example, we may communicate with individuals involved in your care or payment for that care, such as family or guardians and send appointment reminders.
All other uses and disclosures, not previously described, may only be done with your written authorization. We will also obtain your authorization before we use or disclose your health information for marketing purposes or before we would sell your information. You may revoke your authorization at any time; however, this will not affect prior uses and disclosures. In some cases state law may require that we apply extra protections to some of your health information.
The law entitles you to:
Inspect and copy certain portions of your health information. We may deny your request under limited circumstances. You may request that we provide your health records to you in an electronic format.
Request amendment of your health information if you feel the health information is incorrect or incomplete. However, under certain circumstances we may deny your request.
Receive an accounting of certain disclosures of your health information made for the prior six (6) years, although this excludes certain disclosures for treatment, payment, and health care operations. (Fees may apply to this request.)
Request that we restrict how we use or disclose your health information. However, we are not required to agree with your requests, unless you request that we restrict information provided to a payor, the disclosure would be for the payor’s payment or healthcare operations, and you have paid for the health care services completely out of pocket.
Request that we communicate with you at a specific telephone number or address.
Obtain a paper copy of this notice even if you receive it electronically.
We may ask that you make some of these requests in writing.
If you believe that your privacy has been violated, you may file a complaint with us. To file a complaint with us or receive more information contact:
Email: help@persimmon.life Address: 1161 Valley View Drive, Healdsburg, CA 95448
You will not be penalized for filing a complaint.
This Notice describes the health care practices of:
This Privacy Policy for California Residents supplements the information contained in Persimmon's Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy.
This Policy does not apply to workforce-related personal information collected from California- based employees, job applicants, contractors, or similar individual.
Our Site collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include :
In particular, our Site collected the following categories of personal information from consumers within the last twelve (12) months:
Category | Examples | Collected |
---|---|---|
A. Identifiers. | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. | YES |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code §1798.80(e)). | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | YES |
C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | YES |
D. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | NO |
E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | YES |
F. Internet or other similar network activity. | Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. | YES |
G. Geolocation data. | Physical location or movements. | YES |
H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | NO |
I. Professional or employment-related information. | Current or past job history or performance evaluations. | NO |
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | NO |
K. Inferences drawn from other personal information. | Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO |
Our Site obtains the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information we collect as described in our Privacy Policy for one or more of the following purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To provide, support, personalize, and develop our Site, products, and services.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To personalize your Site experience and to deliver content and product and service offerings relevant to your interests, including targeted offers through our Site, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our Site, products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our Site, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Persimmon has disclosed personal information for a business purpose to the categories of third parties indicated in the chart below.
We do not sell personal information. In the preceding twelve (12) months, Persimmon has not sold the following categories of personal information to the categories of third parties indicated in the chart below.
Personal Information Category | Business Purpose Disclosures | Sales |
---|---|---|
A: Identifiers. | Contractors, Service Providers, 3rd Party Vendors | None |
B: California Customer Records personal information categories. | Contractors, Service Providers, 3rd Party Vendors | None |
C: Protected classification characteristics under California or federal law. | Contractors, Service Providers | None |
D: Commercial information. | None | None |
E: Biometric information. | Contractors, Service Providers | None |
F: Internet or other similar network activity. | Service Providers | None |
G: Geolocation data. | Service Providers | None |
H: Sensory data. | None | None |
I: Professional or employment-related information. | None | None |
J: Non-public education information. | None | None |
K: Inferences drawn from other personal information. | None | None |
Deidentified Patient Information
We do disclose deidentified patient information exempt from the CCPA to third parties.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq. ).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service Providers to take similar action.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by either:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete.
We will only use personal information provided in the request to verify the requestor's identity or authority to make it.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at help@persimmon.life.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
If you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to help@persimmon.life or write us at: Persimmon.life, Inc 1161 Valley View Drive, Healdsburg, CA 95448
We may change the Privacy Policy from time to time in the future. We will post any revised version of the Privacy Policy on this page. Continued use of our services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Site, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Privacy Policy, both as it exists now and as it is changed from time to time.
All capitalized terms in the Privacy Policy not defined herein shall have the meaning set forth in the Terms of Use.
If you have any questions or comments about this notice, the ways in which Persimmon collects and uses your information described here and in the Privacy Policy , your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Website: https://www.persimmon.life/about
Email: help@persimmon.life
Postal Address:
Persimmon.life, Inc 1161 Valley View Drive, Healdsburg, CA 95448
If you need to access this Policy in an alternative format due to having a disability, please contact help@persimmon.life.
To reschedule or cancel your booking, please contact customer service using the chat, or email help@persimmon.life
This offer is for SmartTox/Xeomin only; Botox is not included in the offer
Offer is for first-time Persimmon customers only
“First-time Persimmon customer” is defined as someone who has not paid for a service or product with Persimmon before
Offer applies to first Persimmon treatment only
Limit 1/person, self-use only
Any additional tox units beyond minimum 30 that are given during treatment are priced at offer pricing, and are paid for at time of treatment ($9.60/unit)
All units purchased apply to single-treatment only - unused units do not roll over and cannot be refunded
Offer is valid for new customers in groups - offer pricing applies ($9.60/unit)
Offer valid for a limited time
Offer applies only to service booked within offer window, not treatments given during offer window (unless also the service booked was the offer)
Program Description
Persimmon.Life SMS Marketing Program ("Program") provides updates, promotional offers, directly to your mobile device. Messages are delivered via SMS and may include reminders, special promotions, and wellness tips. By opting into the Program, you agree to receive these types of messages from Persimmon.Life.
Message Frequency
Message frequency varies. You may receive multiple messages per week based on the nature of your interaction with Persimmon.Life.
Rates Disclosure
Message and data rates may apply. Charges are based on your mobile plan and are payable to your service provider.
STOP Keyword and Opt-Out Instructions
To opt-out of the Program, you may text "STOP". Once you send the "STOP" message, we will send you a confirmation message to inform you that you have been successfully unsubscribed. After this, you will no longer receive SMS messages from us.
HELP Keyword and Customer Support
For help, text "HELP" to [short code], or contact our customer care team via email at support@persimmon.life. We are here to assist you with any questions or issues related to our SMS Program.
Consumer Data and Opt-In Consent
Your opt-in consent will not be shared with any third parties, except those who handle the messaging service on behalf of Persimmon.Life. We do not share opt-in consent data for marketing purposes. Your privacy and consent are protected in compliance with carrier requirements.